Customer Protection
Fair Refund Policy
We stand behind our service with 100% transparency.
1. Eligible for 100% Full Refund
You are entitled to a complete 100% refund under the following circumstances:
Incompatible or Carrier-Locked Device: If your phone turns out to be carrier locked or lacks eSIM hardware and has consumed zero bytes (0 MB) of data.
Network Provisioning Failure: If a technical glitch prevents the profile from being installed or activating, and our WhatsApp technical support cannot resolve it.
Cancellation Before Delivery: If you request cancellation before your order enters processing or before the eSIM profile is allocated.
2. Non-Refundable Scenarios
Refunds cannot be granted once:
- The eSIM has already connected to the Pakistan cellular network and consumed mobile data.
- The validity period of the plan has expired.
- The customer manually deletes or removes the eSIM profile from their device settings after successful activation.
3. How to Request a Refund
Simply send a message to our WhatsApp support team with your Order ID and the email address used during purchase. Our team will verify network logs and initiate your refund back to your JazzCash, Easypaisa, or bank account within 24 to 48 hours.